Purpose

The job holder will ensure the smooth management of the warehouse operation, with responsibility for the delivery of cost, service, compliance, people KPIs – in line with company and legal standards and requirements.

Responsibility for the warehouse late shift with a support and deputy role for Warehouse Logistics Manager as required.

Core Accountabilities

Cost

• Manage the usage of labour, adjusting plans to ensure tasks are covered effectively
• Ensure all outbound goods are managed to the highest standards in terms of quality and accuracy
• Work with the stock team to ensure any variances are investigated with implementation of corrective actions
• Ensure that the department and depot achieve the company quality targets whilst operating within productivity targets

Service

• Proactive communication with internal and external customers and suppliers, line manager and customer service team regarding operational issues
• Responsibility for the delivery of daily, weekly, and monthly plans to ensure customer and company needs are met
• Implement effective change to facilitate customer requirements
• Ensure the warehouse is operationally ready and compliant to the required standard to ensure a safe working environment and a clean handover to the proceeding shift
• Assist the Warehouse Logistics Manager in preparing detail for monthly reports
• Assess ways of working to achieve optimal performance from the team and operational needs
• In liaison with the stock and facilities team, review the warehouse layout, based on inventory changes to optimise the efficiency of the inbound and outbound operation

Compliance

• Ensure compliance with all quality and legal documentation and standards
• Ensure customer and company requirements are observed by monitoring the adherence to company policies and procedures
• Accurately complete relevant warehouse and Health and Safety audits through to corrective action sign off and implementation of any required changes
• Monitor and maintain housekeeping standards in the department. Identify, eliminate, isolate, or minimise workplace hazards

People

• Proactively manage team members’ performance
• Identify employee training requirements including mandatory regulatory training
• Provide or arrange relevant training to team members to ensure compliance as well as development
• Ensure investigations into accidents and incidents are completed effectively and there is a follow up on corrective action with communication to the wider team
• Proactively ensure people management issues are identified and effectively dealt with
• Ensure consistent communications across the team and develop and maintain relationships with other departments

Leadership

• Act following the company’s values and management principles within the department
• Provide the team with expert knowledge, advice, leadership, motivation and addressing areas for improvement
• Provide practical solutions to operational challenges and take ownership of problems and deal with them effectively
• Create and maintain a positive, safe, and productive working environment
• Continually review ways of improving the operations in all areas, generating new ideas and actively implementing and promoting change

Qualifications & Education

• IOSH Managing Safely – desirable
• Reach and Counterbalance MHE Licence - desirable
• Proficient in MS Office Suite – essential

What we offer

We offer a competitive salary along with a range of excellent benefits and great on-site facilities:

• 26 days’ holiday (plus bank holidays) 
• A Contributory Pension Scheme
• A  benefits scheme offering a cycle to work scheme, an employee assistance programme, retail & leisure savings, and lots more !
• Free on-site parking

We work with some fantastic people, we’re passionate about what we do and we have some fun along the way! If this all resonates with you, then we’d love to hear from you.