eServices Executive - Matthew Clark Full Time

  • Department / Function
  • Contact Centre
  • Location
  • Whitchurch
  • Contract Type
  • Permanent
  • Working Pattern
  • Full-time
  • Job Advert Description
  • Looking for brilliant benefits and the chance to progress with a growing business? Join us here at Matthew Clark as a Services Executive within our eServices team. We’re the number one supplier in the UK drinks industry. Right now, we’re expanding – and getting busier all the time. Could you help our customers and make sure standards stay sky-high?

     

    What you’ll do

    Based at our friendly contact centre in Bristol, you’ll be working closely with our customers processing orders placed electronically via email or via online ordering platforms.  You’ll be a voice of Matthew Clark, answering questions from all kinds of customers and will do your best to answer each query.  The key is to be friendly, professional and positive – an ambassador for the Contact Centre. You could be dealing with high-profile accounts or internal Sales Managers that makes this a fantastically varied role where you need to think on your feet. If you like hands-on work where each day’s different, you’ll be right at home here.

     

    About you

    Attention to detail is key to being successful in this role, along with a good telephone manner and written communication, you’ll be great with people and naturally helpful and open. Experience working within a Contact Centre environment will be an advantage.  As you’ve worked with customers before, you know how to give outstanding service. We’re talking about the sort of approach that makes every customer feel valued – whether it’s a major account contact or a colleague here at Matthew Clark. Crucially, you also strive to give clear, accurate information. Excellent PC skills are a must and GCSE Maths and English (or equivalent) would certainly be an advantage.

    What we offer

    This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect:

     

    • 26 days’ holiday (plus bank holidays) - with the option to buy a further week
    • Contributory pension scheme
    • Life assurance, plus access to staff sales, employee retail discounts, and a whole lot more!
    • Free parking and free on-site gym

    Matthew Clark is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

  • Full job description
  • Services_Executive.pdf